Ivanti Neurons for ITSM & ITAM 3.3.3

This application provides remote access to Ivanti Neurons for ITSM & ITAM via mobile devices, accommodating Mobile Analyst and Self Service mobile user roles. The Ivanti Neurons for ITSM & ITAM mobile app now offers secure login functionality through biometric authentication, alongside Push Notifications for real-time alerts on the go.

Ivanti Neurons for ITSM & ITAM is a robust service management solution, designed for both Cloud and Premise environments. This platform elevates service and support teams, transforming them from tactical service providers to strategic business enablers. Leveraging industry best practices, Ivanti Service Manager integrates with other tools for seamless end-to-end process automation, empowering users to create customized interfaces, rules, and dashboards swiftly to meet specific requirements.

The Ivanti Neurons for ITSM & ITAM App empowers analysts to handle Incidents, Tasks, and Service Requests from their mobile devices. They can easily communicate with customers via phone, email, or chat, updating records promptly. With user-friendly search and filter functions, analysts gain swift access to critical information. This application caters to both Cloud and On-Premise clients.

• Incident
• Task
• Service Requests
• Service Catalog
• Knowledge Base
• FAQ
• My Items
• Alert
• Announcement
• Search

Requirements:

1. Active Ivanti Neurons for ITSM & ITAM Account
2. The latest added functionality demands version 2020.2 or newer.